Field Application Scientist – Genomics – UK

Field Application Scientist – Genomics – UK

Kinetica has partnered with a leading provider of cutting-edge genomics equipment, committed to advancing scientific research and enabling breakthrough discoveries. Their innovative technologies empower researchers and institutions worldwide to explore the complexities of genomics and drive progress in various fields.

Our client is seeking a highly motivated and experienced Field Application Scientist to join their dynamic team. As a key member of the Technical Services department, you will play a crucial role in supporting our customers in the effective utilization of our genomics equipment. The successful candidate will combine a deep understanding of genomics with excellent communication and problem-solving skills to provide technical expertise and build strong customer relationships.

Responsibilities:

Customer Support:

• Serve as the primary point of contact for customers, offering front-line applications support for genomics equipment.
• Assist customers in experimental design, sample preparation, and sequencing workflows to ensure optimal instrument performance.
• Provide on-site and remote technical support, addressing customer inquiries and troubleshooting issues effectively.

Training and Education:

• Conduct training sessions for customers on the installation, operation, and maintenance of genomics equipment.
• Develop and deliver educational materials, including workshops and training programs, to enhance customer proficiency.

Collaboration:

• Work closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless communication and customer satisfaction.
• Collaborate with internal teams to provide feedback on customer needs and contribute to the improvement of product offerings.
• Customer Relationship Management:
• Build and maintain strong relationships with customers, understanding their research goals and providing tailored solutions to meet their requirements.
• Regularly communicate with customers to gather feedback, address concerns, and ensure their success with our genomics equipment.

Documentation:

• Record and document relevant customer interactions, issues, and solutions in the Customer Relationship Management (CRM) system.
• Contribute to the development of technical documentation, application notes, and FAQs for customer reference.

Qualifications:

• Ph.D. or Master’s degree in a relevant field such as Molecular Biology, Genetics, or Life Sciences.
• Proven experience in a customer-facing role within the life sciences industry, preferably in genomics or related fields.
• Strong background in genomics, with hands-on experience in experimental design, sample preparation, and sequencing workflows.
• Excellent communication and presentation skills, with the ability to convey complex technical information in a clear and understandable manner.
• Proficiency in troubleshooting and problem-solving, with the ability to address customer inquiries effectively.
• Willingness to travel (up to [percentage]% of the time) to customer sites for on-site support and training.

If you are passionate about genomics, customer success, and contributing to scientific advancements, we invite you to apply for this exciting opportunity.