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Technical Product Specialist – Medical Software - £50 – 60k pa + Car + Bonus + Benefits
Job Reference: 10755-CL
Our client is a SME medical software organisation that is experiencing unprecedented growth, having doubled in size over the past couple of years. The company actively competes with global conglomerates and is now working in partnership with a major blue-chip organisation which has propelled them in to a market-leading position.
Kinetica has been selected to recruit a Technical Product Specialist to support the company’s sales and clinical teams in providing technical software support to customers on its growing portfolio of imaging products.
This role is home-based in London, ideally, and will require up to 20% travel. This is an exceptional opportunity to work with a premier portfolio of medical software products, and is suited to candidates with strong technical support experience.
- Excel at solving customer problems
- Provide consummate technical software support
- Successful communicating and managing situations remotely
- Maintain an excellent knowledge of the product portfolio and the field of cardiovascular imaging
- Document customer feedback / issues
- Assist in remote installation and configuration support
- Promote a team environment that strives to provide exemplary service to the End Users and Distributor/OEM partners
- Establish and maintain good key-accounts relationships and contribute to high levels of customer satisfaction
- Essential: experience in MRI, CT, PACS, DICOM or HL7
- Solid understanding of LAN and WAN networking, switching, routing and firewalls
- Strong experience in a previous support role, preferably within the realm of the medical technology
- Outstanding leadership, collaboration and interpersonal skills
- Excellent customer service skills
Telephone: 0113 2617181
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